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LS Strategic Services

Get a world of seasoned professionals dedicated to your success. Model N offers a range of services to support you after implementation.

Model N Strategic Services help you get more from your revenue management systems and ensure you have the structure in place to maximize usability and ROI. Our value-added services range from data, quality and contracting audits to subscription services including always updated, online learning libraries, rapid innovative contracting and analytics, and automated testing.

We will be there with you to ensure peak performance of your solutions and processes, so you can always be at the top of your game in the life science arena.

Maximize Your Model N Experience and Investment

Performance Health Check

Get a holistic audit experience with Model N’s Performance Health Check service. We review your solution, pain points and growth patterns. Then, we recommend ways to improve your solution’s performance and better enable users to perform their jobs. Our health check helps you plan for future infrastructure needs. We can even help you implement the recommended changes based on our findings. Learn more about performance health check.

Managed Service for Testing

Model N’s Managed Service provides consistent change management testing across your subscription’s lifecycle so you stay current with what is new and what is coming next. We support your upgrades, change requests, RPS and customizations, complete with requirements mapping, documentation assistance and full testing coverage with reloaded production data into RTS environments. Learn more about managed service for testing.

System Maximization Audit

Get the maximum business impact from your Model N products. Our System Maximization Audit evaluates all used and unused system features as well as your offline processes. Then, we help you fully leverage your Model N system and streamline your business processes to maximize revenue, reduce revenue leakage, and remain compliant. Learn more about system maximization audit.

Industry Expert Access

Gain a competitive edge with guaranteed access to Model N subject matter experts in pharmaceutical and life sciences. We will help you develop future-focused business strategies and implement critical solutions and procedures vital to success within continuously changing global regulatory and commercial frameworks. Put Model N’s Industry Expert Access service to work for you. Learn more about industry expert access.

Customer Education and Learning Library

Achieve value faster by accelerating adoption and use of your Model N software with our Customer Education and Learning Library. We provide a custom, scalable, on-demand education service to address the training needs of all user roles on an ongoing basis. You can easily stay current on the latest Model N solution capabilities and onboard new users at any time. Learn more about customer education and learning library.

System Data Analysis and Audit

Uncover and resolve unfavorable data conditions and identify underutilized areas of your revenue management systems with Model N’s Data Audit service. We assess the data and system usage with automated scripts, then compile actionable recommendations to address gaps, increase system productivity and improve business results. Learn more about system analysis and audit.

Support Your Evolving Contract Needs

340B Analysis and Refunds

Prevent revenue leakage and keep compliant with 340B contracts and pricing. Model N’s 340B Analysis and Refund service gathers timely, accurate and complete information to give you the full, transparent picture of your 340B compliance. We will help you end revenue leakage resulting from uncovered entities receiving 340B pricing and duplicate discounts. Learn more about 340b analysis and refunds.

Analytics as a Service

Enhance your analytics capabilities and maximize value from Model N’s Intelligence Cloud with our Managed Service for Analytics. Our on-demand model leverages Model N’s extensive business analyst expertise to keep your reporting regular and ensure KBQs and KPIs are current as the needs of your business grow and evolve, all while reducing your operational overhead. Learn more about analytics as a service.

Strategy as a Service

Adapt to ever-changing rules and regulations with new and creative pricing and rebate scenarios. Model N’s Strategy as a Service empowers you to engage our resources and expertise in building these strategies for automated deployment via the Model N application. You improve ROI by quickly adapting without requiring a new statement of work or upgrade. Learn more about strategy as a service.

FSS Contract Negotiation Support

Model N’s FSS Contract Negotiation and Renewal service maximizes revenue and reduces risk to keep you compliant with the US Department of Veteran Affairs. We help you gather all the data required during pre-audit negotiation of FSS contract renewals through post-award audits so you can develop a better pricing proposal and eliminate compliance risk. Learn more about FSS contract negotiation support.

Contact Model N

Contact Model N

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Customer Support Hours of Operation

Standard Support: Mon-Fri 8AM-8PM ET

Optional Levels of Support: 24×5 and 24×7

US Holiday Schedule
New Year’s Day: 01/01/2021
Martin Luther King Jr. Day: 01/18/2021
President’s Day: 02/15/2021
Memorial Day: 05/31/2021
Company Holiday: 06/18/2021
Independence Day Observed: 07/05/2021
Labor Day: 09/06/2021
Thanksgiving: 11/25/2021 & 11/26/2021
Christmas: 12/24/2021 – 12/27/2021
New Year’s Eve: 12/31/2021

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