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IDC MarketScape Positions Model N as a Leader in B2B Price Optimization and Management Applications. Learn more

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Successfully manage your Model N solution

Through Model N Support Services, our experts provide the insights, knowledge, and assistance you need to accelerate success in the mission-critical function of revenue management.

  • Quickly find answers to your questions and solve issues
  • Accelerate solution adoption across departments and teams
  • Get fast and easy access to best practices, information on updates, and issue resolution
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Get easy access to guidance and technical support

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Log your issue and the right support specialist will call you right away.

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Community portal

Access expert knowledge, best practices, and training anytime.

Visit the community portal

Find the support that’s right for your business

Choose from standard round-robin support, a dedicated account manager, or even a dedicated support environment. Each option provides access to our experts and self-service community portal, so you can promptly resolve any issues.

Component

Standard

Enhanced

Premium

Support

8am - 8pm EST. Standard support hours for all tickets

24x5 2 - hour blocker response

24x7 30 - minute blocker and critical response

Number of contacts

2

4

6

Release planning & support
Round robin support representation
Technical support manager, remote
Technical support manager, local time zone:
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Standard

Support

8am - 8pm EST. Standard support hours for all tickets

Number of contacts

2

Release planning & support
Round robin support representation
Technical support manager, remote
Technical support manager, local time zone:
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Enhanced

Support

24x5 2 - hour blocker response

Number of contacts

4

Release planning & support
Round robin support representation
Technical support manager, remote
Technical support manager, local time zone:
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Premium

Support

24x7 30 - minute blocker and critical response

Number of contacts

6

Release planning & support
Round robin support representation
Technical support manager, remote
Technical support manager, local time zone:
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Customer support hours of operation

Standard support: Monday – Friday, 8 a.m. – 8 p.m. ET

Optional levels of support: 24x5 and 24x7

2021 U.S. holiday schedule:
  • New Year’s Day: 01/01/2021
  • Martin Luther King Jr. Day: 01/18/2021
  • Presidents Day: 02/15/2021
  • Memorial Day: 05/31/2021
  • Juneteenth: 06/18/2021
  • Independence Day Observed: 07/05/2021
  • Labor Day: 09/06/2021
  • Thanksgiving: 11/25/2021 – 11/26/2021
  • Christmas: 12/24/2021 – 12/27/2021
  • New Year’s Eve: 12/31/2021

Collaborate with your peers and Model N experts

Get even more out of your solution by leveraging the power of the community portal

  • Find and share tips and tricks in active forums
  • Put your finger on the pulse of your system’s health with robust dashboards
  • Maximize value with up-to-date details on product releases and roadmaps
Visit the community portal
contact us

Keep your revenue management activities running smoothly

The experts at Model N are ready to help you improve productivity and maximize revenue.

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