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Global Customer Support

Unleash the potential of Model N solutions and drive your success


Model N’s services organization, Global Customer Success (GCS) focuses on helping customers realize the full benefits of Model N solutions. With a global delivery model, strong industry-specific dedication, a robust methodology, and more than 15 years of successful project delivery, GCS is equipped to handle all aspects of support around Model N revenue management systems.

GCS actively serves and supports our customers with a global team of experienced project managers and consultants. The GCS leadership are well-respected industry subject matter experts in the niche and complex areas that impact pharmaceutical, med tech, high tech and manufacturing companies including:

  • US government contracting
  • Global commercial contracting
  • Global price and tender management
  • Analytics and data insights
  • System development and implementation methodology
  • Rebate Management

Additionally, Model N consultants have top-of-the-line technical skills and ability to support a wide range of system-related activities:

  • Deployments and installations
  • Database development and tuning
  • Performance tuning and optimization
  • Cloud architecture and support
  • Custom application development
  • Training

For more information on the GCS organization, its professionals, methodology or offerings, please contact us

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New customers, contact us with questions


The Align Plan gives customers full access to expert knowledge through a portal for easy and fast access to information, experienced customer success managers, and defined customer success plans. By providing guidance, expertise, and the Align Plan framework, customers can better innovate to meet their strategic objectives – resulting in both short and long-term success enabled by Model N features and capabilities.

Using the new customer community, Model N customers benefit from access to self-service options and information when and how they want. Through the portal, customers will enjoy:

  • Active forums with threaded discussions, Q&As, and user-generated content
  • An in-depth knowledge base filled with blogs, research and best practices
  • Dashboards showing value realization and system health
  • Support on issues, regular reports, and a support team ready to help
  • Information on products, new ideas, and roadmaps
  • Self-service options such as registrations and contact updates
  • Insider information including events and training opportunities

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Customer Support Hours of Operation

Standard Support: Mon-Fri 8AM-8PM ET

Optional Levels of Support: 24×5 and 24×7

US Holiday Schedule
New Year’s Day: 01/01/2021
Martin Luther King Jr. Day: 01/18/2021
President’s Day: 02/15/2021
Memorial Day: 05/31/2021
Company Holiday: 06/18/2021
Independence Day Observed: 07/05/2021
Labor Day: 09/06/2021
Thanksgiving: 11/25/2021 & 11/26/2021
Christmas: 12/24/2021 – 12/27/2021
New Year’s Eve: 12/31/2021

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