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Successfully manage your Model N solution

Through Model N Support Services, our experts provide the insights, knowledge, and assistance you need to accelerate success in the mission-critical function of revenue management.

  • Quickly find answers to your questions and solve issues
  • Accelerate solution adoption across departments and teams
  • Get fast and easy access to best practices, information on updates, and issue resolution

Get easy access to guidance and technical support

AI Helpcenter

Access frequently asked questions, product tips, and resolution

Access

Online Support

Log your issue and the right support specialist will call you right away.

Submit a ticket
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Customer Success Portal

Access expert knowledge, best practices, and training anytime.

Go to CSP

Find the support that’s right for your business

Choose from standard round-robin support, a dedicated account manager, or even a dedicated support environment. Each option provides access to our experts and self-service community portal, so you can promptly resolve any issues.

Component

Standard

Enhanced

Premium

Support

8am - 8pm Standard support hours for all tickets

24x5 2 - hour blocker response

24x7 30 - minute blocker and critical response

Number of contacts

2

4

6

Technical Account Manager
Release planning & support
Round robin support representation
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Standard

Support

8am - 8pm Standard support hours for all tickets

Number of contacts

2

Technical Account Manager
Release planning & support
Round robin support representation
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Enhanced

Support

24x5 2 - hour blocker response

Number of contacts

4

Technical Account Manager
Release planning & support
Round robin support representation
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Premium

Support

24x7 30 - minute blocker and critical response

Number of contacts

6

Technical Account Manager
Release planning & support
Round robin support representation
Regular case review and status meetings
Dedicated (customer build and data) support environment:
Success community or customer portal

Customer support hours of operation

Standard support: Monday – Friday, 8 a.m. – 8 p.m. Regional

Optional levels of support: 24x5 and 24x7

2025 Model N Holiday Schedule:
  • New Year’s Day: 01/01/2025
  • Martin Luther King Jr. Day: 01/20/25
  • Presidents Day: 02/17/25
  • Memorial Day: 05/26/25
  • Juneteenth: 06/19/2025
  • Independence Day Observed: 07/04/2025
  • Labor Day: 09/01/2025
  • Thanksgiving: 11/27/2025 – 11/28/2025
  • Christmas: 12/24/2025 – 12/25/2025

Collaborate with your peers and Model N experts

Get even more out of your solution by leveraging the power of the community portal

  • Find and share tips and tricks in active forums
  • Put your finger on the pulse of your system’s health with robust dashboards
  • Maximize value with up-to-date details on product releases and roadmaps
Visit the community portal
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Keep your revenue management activities running smoothly

The experts at Model N are ready to help you improve productivity and maximize revenue.

Get in touch
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