Model N Support For Customers of Revenue Cloud for Pharma Flex Products (Formerly Revitas)
Model N provides rapid, knowledgeable responses that ensure customer success in managing channel management and contract management initiatives. Every customer has access to 24-hour critical issue support. Based exclusively in the U.S. and averaging more than five years tenure with Model N, the Technical Account Managers (TAMs) not only understand the software applications and technology, but they also know their customers’ businesses inside and out. Customers receive truly knowledgeable, informed and personal support. Plus TAMs also measure customer satisfaction for every case closed.
Hours of Operation
Standard Support: Mon-Fri 8AM-8PM ET
Critical Production Support: 24×7
US Holiday Schedule
New Year’s Day: 01/01/18
President’s Day: 02/19/18
Memorial Day: 05/28/18
Independence Day: 07/04/18
Labor Day: 09/03/18
Thanksgiving: 11/22/18 & 11/23/18
Christmas: 12/24/18 & 12/25/18
Model N University
Education and Training Access: Comprehensive Online Training, Education Services, and Learning Resources
Model N offers a flexible approach to training and education via Model N University – an online education portal offering a full range of training courses, content, and reference materials on solutions for contracts, pricing, and compliance.
- Self-paced learning modules, available on-demand
- Role-based educational curricula
- Searchable content repository
- Online peer-to-peer collaboration and knowledge sharing
Channel Data Management Customer Support
For Customers of Model N CDN, previously Channelinsight.
CDM Workbench tool is for Exception Handling, Data Validation, and Account Hierarchy review. It is a data access tool with delta export capabilities from a centralized data store. Allows for search analysis and .csv download for managing channel data.
CDM Dashboard is a self-service, powerful and flexible visualization tool to empower rapid business decision-making. In-memory analytics enable ad hoc deep dives into your sales and inventory trends and performance by timeframe, product, partner, reseller/end customer and geography.
Have questions? Review our knowledge base or contact support.
DataConnect is an installable tool that automatically extracts sales data for a specific manufacturer, processes and formats the data to meet a manufacturer’s requirements, then sends the data to the manufacturer’s data collection portal. Learn more about DataConnect.
Thank you for your interest in Model N and our Revenue Management solutions and services. Please submit the form to the right and a representative will contact you to answer questions.