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    Keep Model N base applications running like clockwork.

    Through Model N Support Services, you’ll receive access to the insights, knowledge, and assistance needed to reduce business disruption and improve operational performance.

    • Quickly find answers to your questions and solve issues
    • Address functional, technical, and configuration issues and incidental data fixes
    • Get fast and easy access to best practices, information on updates, and issue resolution

    Get easy access to guidance and technical support

    AI Helpcenter

    Access frequently asked questions, product tips, and guidance.

    Access

    Online Support

    Log your issue and the right support specialist will call you right away.

    Submit a ticket

    Customer Success Portal

    Access expert knowledge, best practices, and training anytime.

    Go to CSP

    Find the support that’s right for your business

    Choose from standard round-robin support, a dedicated account manager, or even a dedicated support environment. Each option provides access to our experts and self-service community portal, so you can promptly resolve any issues.

    Component

    Standard

    Enhanced

    Premium

    Support

    8 a.m. to 8 p.m. standard support hours for all tickets

    24×5, 2-hour blocker response

    24×7, 30-minute blocker and critical response

    Number of contacts

    2

    8

    6+

    Technical Account Manager
    Release planning and support
    Round-robin support representation
    Regular case review and status meetings
    Dedicated (customer build and data) support environment
    Success community or customer portal

    Standard

    Support

    8 a.m. to 8 p.m. standard support hours for all tickets

    Number of contacts

    2

    Technical Account Manager
    Release planning and support
    Round-robin support representation
    Regular case review and status meetings
    Dedicated (customer build and data) support environment
    Success community or customer portal

    Enhanced

    Support

    24×5, 2-hour blocker response

    Number of contacts

    8

    Technical Account Manager
    Release planning and support
    Round-robin support representation
    Regular case review and status meetings
    Dedicated (customer build and data) support environment
    Success community or customer portal

    Premium

    Support

    24×7, 30-minute blocker and critical response

    Number of contacts

    6+

    Technical Account Manager
    Release planning and support
    Round-robin support representation
    Regular case review and status meetings
    Dedicated (customer build and data) support environment
    Success community or customer portal

    Customer support hours of operation

    STANDARD SUPPORT

    Monday – Friday
    8 a.m. – 8 p.m. Regional

    OPTIONAL LEVELS

    24 × 5 24 × 7
    2026 Model N Holiday Schedule:
    • New Year’s Day
      Jan 1
    • Martin Luther King Jr. Day
      Jan 16 – 19
    • Presidents Day
      Feb 13 – 16
    • Memorial Day
      May 22 – 25
    • Juneteenth
      Jun 19
    • Independence Day (Observed)
      Jul 3
    • Labor Day
      Sep 4 – 7
    • Thanksgiving
      Nov 26 – 27
    • Christmas
      Dec 24 – 28

    Collaborate with your peers and Model N experts

    Get even more out of your solution by leveraging the power of the community portal.

    • Find and share tips and tricks in active forums
    • Put your finger on the pulse of your system’s health with robust dashboards
    • Maximize value with up-to-date details on product releases and roadmaps
    Customer Success Portal

    Keep your revenue management activities running smoothly.

    The experts at Model N are ready to help you improve productivity and maximize revenue.

    Contact us