- Industry Solutions
Industry Solutions
For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medtech innovators.
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Contact Us
Keep Model N base applications running like clockwork
Through Model N Support Services, you’ll receive access to the insights knowledge, and assistance needed to reduce business disruption and improve operational performance.
- Quickly find answers to your questions and solve issues
- Address functional, technical, and configuration issues and incidental data fixes
- Get fast and easy access to best practices, information on updates, and issue resolution
Get easy access to guidance and technical support
Online Support
Log your issue and the right support specialist will call you right away.
Submit a ticket
Find the support that’s right for your business
Choose from standard round-robin support, a dedicated account manager, or even a dedicated support environment. Each option provides access to our experts and self-service community portal, so you can promptly resolve any issues.
Component
Standard
Enhanced
Premium
Monday through Friday, 8 a.m. to 8 p.m. regionally for all tickets
24x5 with 2-hour critical/blocker response
24x7 with 30-minute critical/blocker response
Number of contacts
2
8
6+
Technical Account Manager
Round-robin support
Regular case review and status meetings
Dedicated (customer build and data) support environment
Customer success portal
Customer support hours of operation
Standard support: Monday – Friday, 8 a.m. – 8 p.m. Regional
Optional levels of support: 24x5 and 24x7
2026 Model N Holiday Schedule:
- New Year’s Day: 01/01/2026
- Martin Luther King Jr. Day: 01/16/26 - 01/19/26
- Presidents Day: 02/13/26 - 02/16/26
- Memorial Day: 05/22/26 - 05/25/26
- Juneteenth: 06/19/2026
- Independence Day Observed: 07/03/2026
- Labor Day: 09/04/2026 - 09/07/2026
- Thanksgiving: 11/26/2026 – 11/27/2026
- Christmas: 12/24/2026 – 12/28/2026
Collaborate with your peers and Model N experts
Get even more out of your solution by leveraging the power of the community portal
- Find and share tips and tricks in active forums
- Put your finger on the pulse of your system’s health with robust dashboards
- Maximize value with up-to-date details on product releases and roadmaps
Keep your revenue management activities running smoothly
The experts at Model N are ready to help you improve productivity and maximize revenue.
