New program emphasizes core values to drive customer success and unleash the potential of Model N solutions
San Mateo, Calif. – May 31, 2018 – Model N, Inc. (NYSE: MODN), the leading provider of cloud revenue management solutions for the pharmaceutical, medical device, high tech, manufacturing and semiconductor industries, today announced the Model N Align Plan, the company’s new customer success program. With a focus on helping customers realize the full benefits of Model N solutions, the Align Plan gives customers full access to expert knowledge through a portal for easy and fast access to information, experienced customer success managers, and defined customer success plans.
The Align Plan’s framework is based on Model N’s core values of dream, align, respect and excel to help customers maximize the value of the company’s solutions, innovate to drive digital reinvention within their organization, and deliver business value. By providing guidance, expertise, and the Align Plan framework, customers can better innovate to meet their strategic objectives – resulting in both short and long-term success enabled by Model N features and capabilities.
Using the new customer portal, Model N customers benefit from access to self-service options and information when and how they want. Through the portal, customers will enjoy:
- Active forums with threaded discussions, Q&As, and user-generated content
- An in-depth knowledge base filled with blogs, research and best practices
- Dashboards showing value realization and system health
- Support on issues, regular reports, and a support team ready to help
- Information on products, new ideas, and roadmaps
- Self-service options such as registrations and contact updates
- Insider information including events and training opportunities
In addition, the Model N Align Plan provides full access to expert knowledge through an experienced customer success manager (CSM). As a trusted advisor, the CSM can help customers develop success plans, determine metrics for success and provide recommendations. While ensuring customers take full advantage of Model N solutions, the CSM can also help to identify and resolve issues.
“Delivering business value and customer success is fundamental to our core values and what we do at Model N,” said Mark Anderson, SVP Global Services, Model N. “The Align Plan is an important part of helping us deliver on those core values. Our new portal provides self-service access to Model N expertise available at our customers’ convenience, and our CSMs provide a coordinated support team that spans multiple departments. The Model N Align Plan helps us to work with customers more efficiently, solve issues faster, and provide the best possible customer experience.”
The Customer Success organization will reach out to customers directly over the coming months to discuss the Align Plan.
About Model N
Model N is a leading provider of cloud revenue management solutions for life sciences and high tech companies. Driving mission-critical business processes such as pricing, quoting, contracting, regulatory compliance, rebates and incentives, our software helps companies know and grow their true top line and maximize every revenue moment at speed and scale. With deep industry expertise, Model N supports the complex business needs of the world’s leading brands in pharmaceutical, medical technology, semiconductor, and high-tech manufacturing across more than 100 countries, including Johnson & Johnson, AstraZeneca, Novartis, Microchip Technology and ON Semiconductor. For more information, visit www.modeln.com.