Project Manager, High Tech
Model N is looking for an exceptional individual to manage the implementation of the Model N High Tech Revenue Management Solution on client locations. The project manager is an expert in solution implementation with experience using software applications to meet the needs of clients. He/she will work closely with clients to understand business needs and drive the High Tech Revenue Management Solution implementation process. He/she will lead the Professional Services implementation team, perform project management tasks, and facilitate requirements gathering sessions and the solution design. The Project Manager will also provide implementation expertise throughout the project, and serve as the first escalation path for issues and change requests throughout the project.
Responsibilities:
- Provide application and project expertise throughout the client implementation
- Provide client product and business feedback to marketing and engineering
- Facilitate system requirements gathering sessions, including process mapping and improvement
- Overall ownership of the implementation design strategy and tasks
- Develop and manage project plan to ensure timely completion of implementation
- Overall ownership of completion of all implementation tasks
- Coach and guide team members to complete tasks and project deliverables
- Act as primary source for communication of project information and own the project plan
- Resolve conflicts related to schedule, solution, and team performance
- Create client confidence in the Professional Services team and in Model N
- Maintain accurate and timely written and oral communication
- Maintain project plans, project finances, project documentation, issue management, change requests, and change management
- Train end users as required
- Mentor Model N project team members
- Help make complex implementation concepts simple for clients and more junior Model N personnel
- Hold team and client status meetings to provide visibility to project progress and deadlines, goals, objectives, and issues.
- Seek ways to improve the process of delivering solutions to clients
- Keep teams motivated to deliver a successful implementation
Qualifications:
- Minimum of five years in project management
- Semiconductor industry (or electronic component) experience a plus
- Detail and project-oriented
- Technical aptitude required
- Strong organizational skills
- Effective oral and written communication skills
- Must be able to travel extensively and as required (estimated at 50% - 60%)
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